General and defective returns are accepted for any item purchased from karlsten Enterprise Limited . We accept general returns within 30 days of the day the order was received and defective returns within 40 days. Sprayers can only be returned if the solution has not been used and require special delivery if returned. We offer a full 12 months guarantee on all electrical items. Customer service is key to a successful business.
Karlsten offers fast and tracked shipping so orders are not lost. Trackable service to keep you up to date where your parcel is. Using the most reputable company’s as advertised on the site we strive to delivery fast and free to help solve your pest issues as fast as possible.
Qualifications for a general return
- Return requested within 30 days of receipt
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging
- May not be missing pieces
Qualifications for a defective return
- Return requested within 60 days of receipt
- Has a defect that hinders its usability for the purpose in which it was designed and manufactured
- 12 months guarantee on all electrical items